Operations Executive (St.Thomas Mount)

Remote: Hybrid Job Title: Operations Executive (Hybrid with 2 days in office during the training than mostly WFH)Job OverviewWe are looking for a proactive and detail-oriented Operations Executive to join our team. This is a work-from-home opportunity ideal for candidates with strong written communication skills and a customer-first mindset. You will play a key role in ensuring seamless customer interactions and maintaining high service standards.Key DetailsWork Type: Hybrid with 2 days in office during the training than mostly WFHOffice Location: Jasola Apollo (South Delhi)Shift: Night Shift (Rotational)Contract Duration: 1 YearCompensation: ₹22,000 – ₹25,000 CTCExperience Required: 1–2 yearsRoles & ResponsibilitiesHandle customer queries through chat platforms (Tawk, website, and mobile application) in a timely and professional mannerProvide accurate information, issue resolution, and customer guidanceEnsure high customer satisfaction (CSAT) through prompt and effective responsesFollow defined SOPs and response guidelines while handling customer interactionsIdentify recurring issues and share feedback for operational and process improvementsCoordinate with internal teams to ensure smooth day-to-day operationsAssist in session scheduling, tracking, and operational follow-upsMaintain and update operational records, reports, and trackers using Microsoft ExcelPerform basic data management, report preparation, and MIS-related activitiesMonitor operational workflows and escalate issues when requiredSupport process optimization initiatives and maintain operational efficiencyEnsure timely completion of assigned operational tasks and responsibilitiesMandatory SkillsExcellent written communication skills (explicit, concise, and grammatically correct)Basic computer proficiency (typing speed, MS Office, chat tools)Desired SkillsPrior experience in chat support / customer support / operationsFamiliarity with tools like Tawk.to, CRM systems, or ticketing toolsSelection ProcessHR RoundOperations RoundWho Should Apply?If you are comfortable working night shifts, enjoy solving customer problems, and can communicate effectively in writing, this role is a great fit for you.About Trivium:Trivium is a 5000+ people strong company. In a short span, we have established a solid reputation and long-term client relationship with some of the pioneers in the education industry. Our pool of experts has proficiency in an array of subjects with an understanding of State and Common Core standards in the US and the Central and State boards in India. Apply on Kit Job: kitjob.in/job/4m2krk