Customer Service Representative (St.Thomas Mount)

Role Overview:Acts as the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all interactions.Key Responsibilities:Respond to customer queries via phone, email, or chat in a timely manner.Resolve complaints efficiently while maintaining service quality.Maintain accurate records of customer interactions and transactions.Escalate complex issues to relevant teams when required.Follow service standards, policies, and processes consistently.Required Skills & Experience:0–3 years of experience in customer support or a related role.Strong communication and interpersonal skills.Problem-solving mindset with attention to detail.Ability to multitask and work in a quick-paced environment.Proficiency in basic computer applications and CRM tools.Preferred Skills:Experience in handling international customers.Familiarity with ticketing systems and customer support platforms. Apply on Kit Job: kitjob.in/job/4m5hqe