Customer Relationship Management Lead St Thomas Mount (St. …, St. Thomas Mount

Remote: Remote

Job DescriptionJob Title: CRM LeadExperience: 8+ yearsOpportunity Type: ContractualWork Mode: RemoteRole OverviewCRM Lead will oversee the development and implementation of Microsoft Customer Engagement (CE) applications. This role involves managing a team, ensuring project delivery, and advising leadership on technology trends.Responsibilities- Understand and enhance Microsoft CE applications and technologies. Coordinate changes and designs to meet organizational needs. Develop a roadmap for project delivery. Manage and mentor a team of developers. Ensure successful delivery of CRM and web applications. Advise on Microsoft CE trends and functionalities. Document all work, including designs and test plans. Build relationships with technology staff and stakeholders. Participate in project team activities and adhere to standards.Primary Skills- Microsoft CE application development- D365 CE and Power Platform expertise- AI and Machine Learning knowledge- Integration with SAP ERP and payment processing systems- Microsoft certified solution architect- Data migration to Microsoft CRMSecondary Skills- Enterprise Business Solutions- ITIL / ITSM practices- Dynamics Contact Center deployment- Natural Language IVR and Chatbot development- Microsoft Office 365 proficiency- Microsoft ADO Testing ModulePower Skills- Leadership and mentoring- Stakeholder management- Solid communication- Problem-solving abilities- Team collaboration- Project management- AdaptabilityRelevant Experiences required- 10 years of Microsoft CE application implementation experience- 10 years developing CRM applications using .NET, JavaScript, Python, React- 5 years as a Microsoft-certified FastTrack solution architect- 2 years using Azure AI services and Machine Learning for D365 CE- Experience delivering projects with AI technologies for customer service- Proven data migration experience to Microsoft CRM- Experience with high-volume contact center applications and integrationsShare your Updated CV : Apply on Kit Job: kitjob.in/job/4mff2i