Customer Service Officer (Rajasthan)

RoleParametersParameter Weight %A+/ABC/DE CSOMoM CASA NTB (Nos)5%8665 CSOIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)15%5432 CSOLI + GI+ MF
- Net Revenue in Rs lacs (Total Yearly Income)7.5%21.81.51.2 CSO3% MoM TRV Growth of Mapped Book (Subject to min MoM TRV growth as per Target in Rs Lacs) (A+/A: 4, B:3, C/D:2, E:1)10%4321 CSOInc HH PH on Mapped Book7.5%121085 CSOMapped Book Customer meetings Coverage5%NANANANA CSOWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANA CSOBranch Audit & Regulatory Compliance (Low IAD Rating, NIL adverse comment / observation during branch RBI / regulatory visits)10%NANANANA CSOBranch Customer Service (FTR, TAT on CASA & SR)10.0%NANANANA CSOBranch Customer Service (Customer education on Digital channels, Handling customer queries and Customer compliants)10.0%NANANANA CSOBranch Operations & Compliance (Re KYC & Inoperative accounts activation) (RMU, CRL, Pending leads)10%NANANANA CSO1 Self Sourced GL disb per month (min 1 lac Ticket size)
- Booster of 10%NA Apply on Kit Job: kitjob.in/job/4m0l0v