Insurance Manager (Rajasthan)

Insurance Manager: This highly specialized Vehicle Insurance Manager role requires 5-8 years of experience with a primary focus on end-to-end motor vehicle claims. The ideal candidate must possess deep expertise in claim settlements, surveyor coordination, fraud detection, and regulatory compliance to ensure smooth, productive insurance operations. Role Purpose Oversee the entire motor claims lifecycle, ensuring accurate, timely, and compliant claim settlements. This role acts as the bridge between the insured, dealerships, surveyors, and insurance companies to facilitate smooth operations and deliver a superior customer experience. Key Responsibilities
- Claim Lifecycle Management: Process, investigate, and approve motor insurance claims (Heavy Machineries and Four Wheelers) according to policy terms, benefits, and authority limits.
- Stakeholder Coordination: Liaise seamlessly with internal teams, external surveyors, workshops, garages, and insurance brokers to expedite claim turnaround times.
- Fraud & Risk Mitigation: Identify potential fraudulent claims, conduct rigorous investigations, and apply risk management protocols to mitigate company losses.
- Documentation & Compliance: Ensure all claim documents, surveyor reports, and settlements strictly adhere to IRDAI guidelines and internal risk frameworks.
- Customer Resolution: Handle escalated customer queries, resolve disputes regarding claim settlements, and maintain high customer satisfaction (CSAT) scores.
- Team Leadership & Training: Guide a team of claim executives/surveyors and provide regular training on new policies, coverage rules, and claims processing. Required Skills & Qualifications
- Experience: 5 to 8 years of experience in the general insurance industry, specifically focused on motor insurance and claims handling.
- Core Skills: Advanced expertise in motor vehicle damage assessment, policy wordings, liability analysis, and negotiation.
- Tech Proficiency: Hands-on experience with core insurance platforms, Claims processing software, and MS Excel.
- Soft Skills: Exceptional problem-solving, conflict resolution, and communication skills to deal with aggrieved claimants or complex legal reviews.
- Education: Bachelor's degree in Business, Finance, or Law. An additional background in Automobile or Mechanical Engineering is highly advantageous. Apply on Kit Job: kitjob.in/job/4m0v3l