Reservation Associate – Voice Process (Rajasthan)

Job Title Reservation Associate
- Voice Process Role Overview The Reservation Associate is the first point of contact for guests reaching out to our group via phone The role focuses on delivering personalised seamless andaccurate reservation services while upholding our legendary standards of hospitality and grooming The associate ensures every interaction reflects warmth efficiency and brand values Key Responsibilities 1 Guest Interaction Reservation Management Handle inbound voice calls from guests travel agents and corporate clientsseeking room bookings or related services across all Hotels Resortsand Trident Hotels Accurately capture guest details preferences and special requirements in theOPERA Cloud Provide real-time room availability rates and package information ensuringupselling of premium rooms experiences and add-ons dining spa experiences where appropriate Issue confirmation numbers and email confirmations promptly ensuringerror-free documentation 2 Guest Experience Service Excellence Deliver the our Service Promise in every call warm greeting attentivelistening personalised recommendations and a gracious closing Maintain an excellent call quality score as per internal KPIs soft skills productknowledge accuracy courtesy Proactively manage guest concerns or special requests escalating to asupervisor when required 3 System Process Adherence Follow standard operating procedures SOPs for reservations modifications cancellations and no-show handling Ensure compliance with data privacy and IT security policies safe guarding guest information 4 Teamwork Continuous Improvement Participate in daily briefings training and coaching sessions for product knowledge new offers seasonal packages brand updates Share guest feedback and service insights to help enhance processes and guest satisfaction scores Assist in mentoring new associates when requested by the TeamLeader Manager Key Skills Attributes Exceptional verbal communication with clear diction warm tone and activelistening Strong customer service orientation with patience and empathy Ability to multi-task while navigating systems during live calls High attention to detail and accuracy in data entry Positive attitude team spirit and skilled grooming aligned with our brand standards Qualifications Experience Graduate in any discipline preferably with a background in Hospitality Tourism or Customer Service 0-1 years of experience in a reservations contact centre voice process role hospitality industry experience preferred Proficiency in English mandatory Must be a graduate or pursuing graduation candidate Performance Indicators KPIs Call quality Booking accuracy Adherence to SOPs and compliance requirements Attendance punctuality and grooming standards Call or msg 9916086641 Job Types Full-time Permanent Pay Up to 350 000 00 per year Work Location In person Speak with the employer 91 9870526851 Apply on Kit Job: kitjob.in/job/4mcdqd