Customer Support Representative (Rajasthan)

Key Responsibilities: Donor Communication: Call donors and supporters to explain ongoing campaigns and the impact of their contributions. Relationship Management: Build and maintain positive, long-term relationships with the organization's supporters. Query Resolution: Assist donors with technical and administrative questions regarding payments, donations, and 80G tax-exemption certificates. Engagement & Follow-up: Utilize WhatsApp and phone calls to follow up with interested supporters and keep them engaged. Impact Storytelling: Share real-life impact stories and campaign updates to provide transparency and build trust. Reporting: Maintain accurate donor records and detailed communication logs. Team Coordination: Work closely with the internal team to coordinate campaign outreach activities. Qualifications & Skills: Communication: Strong verbal communication skills in both Hindi and English. Professionalism: Ability to speak professionally, empathetically, and confidently over the phone. Interpersonal Skills: Natural ability to build rapport and handle donor queries with patience. Technical Proficiency: Basic computer knowledge and proficiency in using WhatsApp for qualified communication. Passion: A genuine passion for social causes and a desire to help underprivileged communities and animals. Preferred Experience Experience in telecalling, customer support, fundraising, or NGO outreach. Familiarity with CRM (Customer Relationship Management) or donor management systems. Knowledge of NGO administrative processes (e.g., 80G documentation). Apply on Kit Job: kitjob.in/job/4n9t0a