Senior ServiceNow Platform DBA/Architect (Alappuzha)

Role Overview The ServiceNow Platform DBA/Architect is the technical authority for the Now Platform, responsible for platform architecture, data modeling, and operational health across environments. This role balances hands-on administration (upgrades, performance tuning, security controls, and troubleshooting) with forward-looking design and governance to ensure the platform remains scalable, secure, and maintainable. The position owns the CMDB/CSDM data foundation, guides integration patterns, and establishes development standards that enable reliable delivery of enterprise workflows. Key Responsibilities
- Platform architecture & roadmap: Define target-state architecture and a practical roadmap; establish guardrails for configuration vs. customization, technical debt management, and upgrade-protected design
- CMDB/CSDM & data architecture ownership: Design and govern CMDB class models, relationships, and lifecycle states aligned to CSDM; drive CI identification, reconciliation, data quality, and stewardship/ownership models
- Platform administration & instance operations: Lead upgrades, patching, cloning, and regression testing; manage environments and release governance to minimize operational risk
- Performance & reliability engineering: Monitor platform health and optimize performance (slow transactions, query efficiency, table growth, indexing strategy, reporting impact); troubleshoot complex platform issues using logs and diagnostic tools
- Security & compliance: Implement and audit access controls (roles, ACLs), data protection, and separation controls; partner with security/compliance stakeholders on audit readiness
- Integration architecture: Design and oversee secure integrations using MID Servers, REST/SOAP APIs, JDBC, and IntegrationHub; set standards for data mapping, error handling, and monitoring
- Platform configuration & standards: Establish development/configuration standards for Business Rules, Script Includes, Flow Designer, client scripts, UI polic Apply on Kit Job: kitjob.in/job/4lp1ui