Service Delivery Specialist – Basis Alwar

Service Delivery Specialist – Basis (SDS
- Basis)

Plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact from the delivery organization and working closely with the customer facing units, Service Delivery Specialists is tasked with keeping track of the activities processed by the delivery teams, ensuring proactive activity preparations are completed together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.

SDS works closely with customer CDMs/TSMs, proactive preparation of the service requests, execute the service requests while they gets into issues and needs expert attention, executes time critical customer service requests which should be executed without the regular lead time and support throughout the service request lifecycle.

Possess a comprehensive understanding of the customer's business, goals, and challenges to offer cutting-edge solutions and recommendations.

Serve as an escalation point for technical issues related to the EOS customer landscape.

Service Delivery Specialist acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.

Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.

Candidate should have knowledge of Downtime Minimized approach (DMM) in patching HANA DB or OS patching.

Sound knowledge of SAP System architecture, and troubleshooting skills ABAP, JAVA, HANA and web dispatcher etc.

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