Customer Support Associate (Thane)
Customer Support Associate (Thane)
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Thane, India -
Posted: a week ago
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Description
Job Title: Customer Support Associate Location: Work From Home (Anywhere in India) Salary: ₹12,000 – ₹15,000/month (based on experience) Shift: Day shift only Support type- Chat & Email only (no calls) Working Days- Monday to Saturday
Company Description- Confidential company is a quick-growing digital products company that builds and scales global brands through performance marketing. Unlike a traditional agency model, we operate as a product-focused company, creating, building, and growing our own digital products and brands. We focus on using data-driven strategies, high-performing ad creatives, and platform-native content across channels like Meta, Instagram, and TikTok. Operating in a fast-paced startup environment, Lunar Wave emphasises execution, continuous testing, and measurable results. Teams work closely across creative, marketing, and customer-facing functions to deliver experiences that drive engagement, conversions, and long-term customer satisfaction.
About the Role- You will be the first point of contact for our customers, handling email replies, managing comments across our channels, and proactively reducing the volume of customer queries by helping us fix issues before they happen. This is a long-term, career-track role for someone who wants to grow with us in customer success.
Key Responsibilities- 1. Customer Communication Respond to customer emails clearly, politely, and on time Manage customer comments on our social channels, replying where useful, deleting where necessary Maintain a consistent, on-brand tone across every customer touchpoint 2. Issue Resolution & Feedback Loop Share customer feedback regularly with the team so we can improve products and processes Proactively spot recurring complaints and flag them to the team before they become bigger issues Help lower refunds, chargebacks, and complaints by resolving concerns quickly and fairly 3. Quality & CSAT Own your Customer Satisfaction Score (CSAT) as your primary KPI Aim for first-respons Apply on Kit Job: kitjob.in/job/4ly333
Company Description- Confidential company is a quick-growing digital products company that builds and scales global brands through performance marketing. Unlike a traditional agency model, we operate as a product-focused company, creating, building, and growing our own digital products and brands. We focus on using data-driven strategies, high-performing ad creatives, and platform-native content across channels like Meta, Instagram, and TikTok. Operating in a fast-paced startup environment, Lunar Wave emphasises execution, continuous testing, and measurable results. Teams work closely across creative, marketing, and customer-facing functions to deliver experiences that drive engagement, conversions, and long-term customer satisfaction.
About the Role- You will be the first point of contact for our customers, handling email replies, managing comments across our channels, and proactively reducing the volume of customer queries by helping us fix issues before they happen. This is a long-term, career-track role for someone who wants to grow with us in customer success.
Key Responsibilities- 1. Customer Communication Respond to customer emails clearly, politely, and on time Manage customer comments on our social channels, replying where useful, deleting where necessary Maintain a consistent, on-brand tone across every customer touchpoint 2. Issue Resolution & Feedback Loop Share customer feedback regularly with the team so we can improve products and processes Proactively spot recurring complaints and flag them to the team before they become bigger issues Help lower refunds, chargebacks, and complaints by resolving concerns quickly and fairly 3. Quality & CSAT Own your Customer Satisfaction Score (CSAT) as your primary KPI Aim for first-respons Apply on Kit Job: kitjob.in/job/4ly333
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Job positionCustomer Support Associate (Thane)
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