International Customer Service (Thane)

Company Description

Confidential company is a prominent organization headquartered in Mumbai, Maharashtra, India. With its operations based at Wing 1, Oberoi Garden Estate, Chandivali, the company specializes in delivering cutting-edge business process outsourcing (BPO) solutions. Confidential company is known for its commitment to excellence and client-centered services. It operates as part of the global TECH MAHINDRA group, providing innovative support solutions across industries.

Role Description

This is a full-time in office role for an International Customer Service Representative located in Thane. The role involves providing exceptional customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction. Day-to-day tasks will include answering customer queries via phone or other communication channels, adhering to professional phone etiquette, and maintaining high customer service standards to enhance the overall customer experience.

Qualifications

Proficiency in Customer Support, ensuring prompt and effective handling of customer inquiries and concerns Focus on delivering excellent Customer Satisfaction and an understanding of Customer Experience best practices Strong Phone Etiquette and effective communication skills Practical experience in Customer Service activities Ability to work collaboratively in a fast-paced customer-focused setting Flexibility to adapt to varying schedules and shifts, if needed Prior experience in international customer service roles or BPO industry is a plus High school diploma or equivalent; further education or certifications in customer service are advantageous Apply on Kit Job: kitjob.in/job/4m3625