Customer Service Officer (Thane)

WE’RE HIRING! Join the Glamorous World of Jewellery Retail at Manubhai Jewellers! We are looking for dynamic & customer-focused individuals for the role of Sales Executive. Location: Borivali & Thane store Employment Type: Full-Time Key Responsibilities
- Sell products and fulfill customer requirements efficiently
- Implement upselling and cross-selling strategies to increase sales
- Process customer orders smoothly and accurately
- Enter daily walk-in customer data into CRM
- Conduct Kitty, Birthday & Anniversary calls and manage customer gifting
- Follow up with customers for repeat visits and lead generation
- Maintain regular communication with customers through tele calling
- Collect Google reviews and enhance customer engagement
- Deliver exceptional customer experience from greeting to post-sales service
- Handle customer inquiries, complaints, and provide suitable solutions
- Maintain strong customer and business relationships
- Analyze product collections, pricing, best-selling and slow-moving products
- Conduct daily stock counts and send timely reports
- Ensure proper display and arrangement of collections on the floor and in the safe
- Coordinate repair and polishing requirements with respective departments What We’re Looking For:
- Strong communication and customer handling skills
- Sales-driven and target-oriented mindset
- Good product presentation and relationship-building abilities
- Basic computer and CRM knowledge
- Ability to work in a quick-paced retail environment
- Prior Jewellery retail experience is preferred Be a part of one of the trusted names in Jewellery retail and grow your career with us. Apply Now or share with someone who’d be perfect for this role! Website: Pay: ₹18,000.00
- ₹35,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4mv7h7