Assistant Manager - Customer Service, Thane

A. Position Overview Position Title Asst Manager Operations Department Customer Service Level/ Band NA B. Role Summary All KPIs should be measured across Monthly/Weekly Dashboards C. Organizational Relationships Reports to Manager Operations Supervises NA D. Job Dimensions Geographic Area CoveredNot Specified Stakeholders Internal Contact Center Business Partner All Business teams for BAU follow up External NA E. Key Result Areas (In Bullet points) Timely Delivery of MIS and Dashboard to ensure seamless Contact Center Delivery Data analytics for relevant update across Email Desk, Inbound and WebchatCommunication Management through Business processing unit Follow up at functional level to ensure customer communication is closed with in TAT F. Competencies Basis information on Insurance Decision making Solution oriented Technology Digital Analytics G. Skills Required Technical Not specifiedBehavioral Interpersonal skills Communication skills Creative thinking skills Supervising/Leadership skills Teamwork Skills Influencing skills Relationship Building skills Decision making skills H. Incumbent Characteristics Essential Graduation with Insurance subject knowledge BIU DesiredNot Specified Experience 5 Years in Insurance, BIU, Operations Management for BFSI