Customer Service Advisor, Thane

Job Title: Customer Service Executive (Inbound Voice Process) Location: Malad, Mumbai Shift: Night Shift (Rotational / Fixed) Job Summary We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Executives for an Inbound Voice Process. The role involves handling customer queries, providing accurate information, and ensuring a high level of customer satisfaction.Key Responsibilities Handle inbound calls from customers professionally and efficiently Resolve customer queries, complaints, and requests in a timely manner Provide accurate information about products, services, or processes Maintain proper records of customer interactions Follow company guidelines and quality standards during callsEscalate complex issues to the concerned team when required Eligibility Criteria Minimum HSC / Graduate in any field Excellent communication skills in English (additional languages are a plus) Prior experience in customer service / BPO is preferred but not mandatory Comfortable working in night shiftsBasic computer knowledge Skills Required Strong verbal communication and listening skills Problem-solving ability Customer-centric approach Ability to handle pressure and multitask Salary Benefits Competitive salary package Night shift allowance (if applicable) Incentives based on performanceTransport facility (as per company policy) Working Days 5 days working with 2 rotational offs This job is provided by Shine.com