Engineer II - Service Technical Support - Power, Thane

Job Description JOB DESCRIPTION An experienced Electrical/Electronics Engineer specializing in UPS systems and AC Power solutions, responsible for providing centralized technical support across India. The role involves supporting field service teams, driving upgrade and modification initiatives, and ensuring service readiness for new and existing products.The individual will act as a Subject Matter Expert (SME), contributing to troubleshooting, design improvements, and engineering change processes while enhancing overall system reliability and customer satisfaction. Responsibilities Provide advanced technical support and guidance to field service engineers across India for UPS systems and AC power productsAnalyze field issues, identify root causes, and support resolution for complex technical problems Support design and development of service upgrade kits, retrofits, and component substitutions Prepare technical documentation including drawings, installation procedures, and service instructions Create and maintain Bills of Materials (BOM) for upgrades and service solutionsParticipate in Engineering Change Management (ECN), acting as Change Originator/Analyst Review and validate engineering changes and field feedback to improve product reliability Support New Product Introduction (NPI) activities ensuring service readiness (documentation, training, spares planning)Conduct technical training sessions for internal teams and service partners during new releases or upgrades Work closely with Engineering, Quality, Manufacturing, and Global Teams for issue resolution and improvements Coordinate with vendors/suppliers for technical evaluation, alternative parts, and cost optimizationSupport prototype validation, field trials, and implementation of corrective actions Qualifications Bachelor's Degree in Electrical or Electronics Engineering (preferred) 5–10 years of experience in UPS systems / Power Electronics / Critical Power applications Strong technical knowledge of UPS topology, power modules, control systems, and site integrationExperience in troubleshooting, RCA (Root Cause Analysis), and field failure analysis Knowledge of CAD tools, documentation systems, and PLM tools (Oracle Agile/PD Cloud preferred) Strong analytical, planning, documentation, and communication skills Ability to work cross-functionally with service, engineering, and global teamsCustomer-focused mindset with strong problem-solving capabilities Physical&Environmental Demands Office-based role with exposure to field sites, labs, and manufacturing environments as required Use of appropriate personal protective equipment (PPE) during site visits Travel Requirement Approximately 20–30% travel (PAN India) based on project, escalation, and training requirementsAbout Us The successful candidate will embrace Vertiv's Core Principals&Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity&Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out DevelopmentAt Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [HIDDEN TEXT] . If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/CareersAbout The Team Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.