System Administrator (Nadiad)

Job Title: Windows System Administrator – Level 2/3 Location: Vadodara, Gujarat (On-Site) Job Type: Full-Time | Permanent

About the Role:

We are seeking an experienced Windows System Administrator – Level 2/3 to join our growing IT infrastructure team supporting Managed Service Provider (MSP) clients. This is a key technical role that requires strong expertise in enterprise-level Windows systems, virtualization, cloud technologies, and a proactive approach to managing IT infrastructure and user support. As part of our team, you will provide comprehensive support for client environments, ensuring optimal system performance, security, and reliability. This position offers an exciting opportunity to work in a agile, client-facing role supporting global businesses with diverse infrastructure needs. Excellent verbal and written communication skills in English required

Key Responsibilities:

1. Advanced Helpdesk & Technical Support (MSP Environment):
- Serve as a senior point of escalation for complex technical issues raised by Level 1 and Level 2 support engineers.
- Respond to incidents and service requests from MSP clients via remote tools, phone, email, and ticketing platforms (e.g., ConnectWise, Autotask).
- Troubleshoot and resolve a wide range of user-reported issues across desktops, laptops, Office 365, remote access, and system performance.
- Ensure SLAs are met, with clear and timely communication to clients throughout the issue resolution process.

2. Windows Server & Infrastructure Management:
- Administer, configure, and maintain enterprise-level Windows Server environments (2012, 2016, 2019, and later).
- Manage core infrastructure services such as Active Directory, DNS, DHCP, Group Policies, and File Services.
- Implement and manage backup solutions, storage configurations, and disaster recovery strategies in client environments.

3. Network & Connectivity Support:
- Monitor and troubleshoot LAN/WAN network issues including switches, routers, VPNs, and Apply on Kit Job: kitjob.in/job/4m6ona