Guest Service Associate Pernem

We are looking for a dynamic and customer-focused Guest Service Associate (GSA) – Front Office to be the first point of contact for our guests. The ideal candidate will ensure a warm welcome, smooth check-in/check-out experience, and deliver exceptional hospitality at all times.

Key Responsibilities: Greet and welcome guests in a courteous and professional manner Handle check-in and check-out procedures efficiently Manage reservations, room allocations, and guest requests Respond promptly to guest queries, concerns, and complaints Coordinate with housekeeping and other departments to ensure guest satisfaction Maintain accurate guest records and billing details Handle phone calls, emails, and front desk operations Upsell rooms and promote hotel services when appropriate

Requirements: Bachelor’s degree / Diploma in Hospitality or related field 0–2 years of experience in Front Office (Freshers can apply) Valuable communication and interpersonal skills Presentable personality with a customer-oriented approach Basic knowledge of hotel management software (preferred) Willingness to work in shifts

What We Offer: Market-competitive salary Accommodation (if applicable) Duty meals Growth opportunities within the organization

Job Types: Full time, Permanent, Fresher

Pay: ₹14,000.00
- ₹18,000.00 per month

Benefits: Food provided Provident Fund

Work Location: In person Apply on Kit Job: kitjob.in/job/4nce2g