Front Office Coordinator – Customer Experience & Executive …, Parra

JD: Front Office Coordinator – Customer Experience & Executive Support Location: Goa Role Mandate To act as the face of the Vianaar office, delivering a refined, boutique-hotel-like arrival and front office experience for every customer. This role blends high-touch hospitality with structured executive support, ensuring seamless coordination of customer visits while enabling smooth day-to-day administrative functioning of the office. The ideal candidate brings the presence and service finesse of a boutique hotel front office professional, combined with the organization, discipline, and reliability. Core Responsibilities 1. Front Office Experience
- Own end to end front office experience for customers visiting Vianaar Office
- Create a warm, polished, and premium first impression
- Greet customers confidently and ensure seamless welcome experience
- Maintain a calm, composed, and attentive front-of-house presence
- Ensure reception area reflects Vianaar’s design-led and premium ethos at all times
- Anticipate customer needs during wait time and coordinate proactively 2. Customer Visit Orchestration
- Take complete ownership of customer visits from arrival to departure
- Manage meeting room scheduling, readiness, and transitions
- Align with Admin, IT and F&B; teams to ensure seamless experience delivery
- Ensure all touchpoints (seating, F&B;, meeting readiness) are pre-planned and executed smoothly
- Act as the central SPOC for all visiting customers and high profile leadership visitors 3. Grooming & Personal Presentation
- Maintain personal grooming standards and overall polished appearance is maintained at all times
- Ensure skilled attire, positive body language & pleasing welcoming smile is extended to all visitors
- Overall demeanor should reflect confidence, warmth, and attention to detail
- Carry oneself with grace, poise and composure providing a lasting first & last impression in all customer interactions 4. Front Office Management & Upkeep
- Maintain high standards of cleanliness, organisation, and presentation at the front office
- Ensure meeting rooms and common areas are always guest-ready
- Support in management of basic inventory of front office and hospitality supplies
- Ensure smooth functioning of reception and customer areas
- Coordinate with Admin, Vendors, Facilities to ensure office upkeep 5. Executive Support
- Provide administrative and coordination support to leadership
- Assist with scheduling, follow-ups, and calendar coordination
- Support MIS tracking, reporting, and basic data management
- Handle documentation and coordination tasks with accuracy and reliability
- Bring structure and organisation to day-to-day operational requirements 6. Coordination & Communication
- Act as the central communication point between internal teams
- Ensure timely coordination across CRM, Sales, and Operations
- Maintain clarity and alignment across all scheduled activities Ideal Candidate Profile
- 5–8 years of experience in front office, hospitality, or executive coordination roles
- Should be open to work on weekends & in rotational shifts
- Background in boutique hotels, premium hospitality, or luxury environments preferred
- Strong organisational and administrative capabilities (EA-lite experience will be an added advantage)
- Excellent communication skills with a polished, confident presence
- High attention to detail and ability to multitask seamlessly
- Proactive mindset with strong service orientation and customer first approach Job Types: Full-time, Permanent Pay: Up to ₹30,000.00 per month Benefits:
- Health insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4mqybn