Customer Service Representative (Parra)

LOCAL CANDIDATE IN GOA PREFERRED
- IMMEDIATE START Responsibilities:
- Customer Assistance & Issue Resolution o Handle incoming calls, messages & emails from customers regarding Internet connectivity, service disruptions, billing queries & general enquiries. o Provide prompt & accurate troubleshooting steps for Internet & network-related issues. o Escalate complex technical problems to the appropriate technical support or field teams when necessary.
- Service Requests & Coordination o Log service requests & complaints accurately in the CRM system or service desk software. o Coordinate with field technicians & network teams to ensure timely resolution & follow-ups. o Track open tickets & ensure updates are provided to customers until closure.
- Customer Relationship Management o Maintain a qualified & courteous tone while interacting with customers. o Ensure high levels of customer satisfaction by providing quick, reliable & helpful support. o Build rapport with customers to promote trust & long-term loyalty.
- Billing & Account Support o Assist customers with queries related to payments, plan upgrades, renewals & account details. o Guide customers through online payment portals or manual payment options. o Update customer records & service plans as required.
- Feedback & Reporting o Record feedback & suggestions from customers to help improve products & services. o Generate daily/weekly reports on common issues, ticket resolution time & customer satisfaction. o Share insights with supervisors to enhance support quality & team performance. Required Skills & Qualifications:
- Experience in a customer support or helpdesk role (ISP/telecom experience preferred).
- Excellent verbal & written communication skills in English, Konkani & Hindi.
- Basic knowledge of Internet services, routers & LAN/Wi-Fi troubleshooting.
- Familiarity with ticketing systems, CRMs, or support software tools.
- Patience, empathy & a customer-first attitude.
- Willingness to work in shifts, weekends, or holidays if required. Job Types: Full-time, Permanent Pay: ₹192,000.00
- ₹360,000.00 per year Benefits
- Provident Fund Language:
- English (Required)
- Hindi (Preferred) Work Location: In person Apply on Kit Job: kitjob.in/job/4mv7de