Customer Service Representative Parra
Customer Service Representative Parra
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Parra, India -
Posted: less than a week ago
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Description
LOCAL CANDIDATE IN GOA PREFERRED
- IMMEDIATE START
Responsibilities: Customer Assistance & Issue Resolution
o Handle incoming calls, messages & emails from customers regarding Internet connectivity, service disruptions, billing queries & general enquiries. o Provide prompt & accurate troubleshooting steps for Internet & network-related issues.
o Escalate complex technical problems to the appropriate technical support or field teams when necessary. Service Requests & Coordination
o Log service requests & complaints accurately in the CRM system or service desk software. o Coordinate with field technicians & network teams to ensure timely resolution & follow-ups.
o Track open tickets & ensure updates are provided to customers until closure. Customer Relationship Management
o Maintain a qualified & courteous tone while interacting with customers. o Ensure high levels of customer satisfaction by providing quick, reliable & helpful support.
o Build rapport with customers to promote trust & long-term loyalty. Billing & Account Support
o Assist customers with queries related to payments, plan upgrades, renewals & account details. o Guide customers through online payment portals or manual payment options.
o Update customer records & service plans as required. Feedback & Reporting
o Record feedback & suggestions from customers to help improve products & services. o Generate daily/weekly reports on common issues, ticket resolution time & customer satisfaction.
o Share insights with supervisors to enhance support quality & team performance.
Required Skills & Qualifications: Experience in a customer support or helpdesk role (ISP/telecom experience preferred). Excellent verbal & written communication skills in English, Konkani & Hindi. Basic knowledge of Internet services, routers & LAN/Wi-Fi troubleshooting. Familiarity with ticketing systems, CRMs, or support software tools. Patience, empathy & a customer-first attitude. Willingness to work in shifts, weekends, or holidays if required.
Job Types: Full time, Permanent Pay: ₹192,000.00
- ₹360,000.00 per year
Advantages Provident Fund
Language:
English (Required) Hindi (Preferred)
Work Location: In person Apply on Kit Job: kitjob.in/job/4n32tk
- IMMEDIATE START
Responsibilities: Customer Assistance & Issue Resolution
o Handle incoming calls, messages & emails from customers regarding Internet connectivity, service disruptions, billing queries & general enquiries. o Provide prompt & accurate troubleshooting steps for Internet & network-related issues.
o Escalate complex technical problems to the appropriate technical support or field teams when necessary. Service Requests & Coordination
o Log service requests & complaints accurately in the CRM system or service desk software. o Coordinate with field technicians & network teams to ensure timely resolution & follow-ups.
o Track open tickets & ensure updates are provided to customers until closure. Customer Relationship Management
o Maintain a qualified & courteous tone while interacting with customers. o Ensure high levels of customer satisfaction by providing quick, reliable & helpful support.
o Build rapport with customers to promote trust & long-term loyalty. Billing & Account Support
o Assist customers with queries related to payments, plan upgrades, renewals & account details. o Guide customers through online payment portals or manual payment options.
o Update customer records & service plans as required. Feedback & Reporting
o Record feedback & suggestions from customers to help improve products & services. o Generate daily/weekly reports on common issues, ticket resolution time & customer satisfaction.
o Share insights with supervisors to enhance support quality & team performance.
Required Skills & Qualifications: Experience in a customer support or helpdesk role (ISP/telecom experience preferred). Excellent verbal & written communication skills in English, Konkani & Hindi. Basic knowledge of Internet services, routers & LAN/Wi-Fi troubleshooting. Familiarity with ticketing systems, CRMs, or support software tools. Patience, empathy & a customer-first attitude. Willingness to work in shifts, weekends, or holidays if required.
Job Types: Full time, Permanent Pay: ₹192,000.00
- ₹360,000.00 per year
Advantages Provident Fund
Language:
English (Required) Hindi (Preferred)
Work Location: In person Apply on Kit Job: kitjob.in/job/4n32tk
Highlights
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Company nameMerv Enterprises -
Job positionCustomer Service Representative Parra
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