Collection Executive / Officer (Gonda)

- Key ResponsibilitiesFollow-up with CustomersContact customers through calls, emails, SMS, or visits regarding overdue loan payments.
- Remind customers about EMI due dates and pending amounts.
- Loan RecoveryRecover outstanding loan amounts within the assigned timeline.
- Negotiate repayment plans or settlement options when required.
- Maintain Customer RecordsUpdate collection status, payment details, and customer responses in the system.
- Maintain proper documentation of recovery activities.
- Field VisitsVisit customer locations for payment collection or verification if necessary.
- Handle field recovery professionally and ethically.
- Customer Relationship ManagementExplain loan terms, penalties, and repayment procedures clearly.
- Resolve customer queries related to payments and dues.
- Achieve Collection TargetsMeet monthly recovery and collection targets set by the company.
- Reduce overdue and non-performing accounts (NPA).
- Compliance and Legal ProcessFollow company policies, RBI guidelines, and legal procedures during recovery.
- Avoid harassment or unethical recovery practices.
- ReportingPrepare daily/weekly recovery reports.
- Share updates with team leaders or managers.
- Daily Tasks of a Collection ExecutiveCalling customers for pending EMI payments.
- Sending payment reminders.
- Updating recovery software/CRM.
- Coordinating with banks or finance teams.
- Conducting field visits for recovery.
- Preparing collection reports.
- Following up on broken payment promises. Apply on Kit Job: kitjob.in/job/4mlcj5