Collection Executive / Officer Gonda

Key ResponsibilitiesFollow-up with CustomersContact customers through calls, emails, SMS, or visits regarding overdue loan payments. Remind customers about EMI due dates and pending amounts. Loan RecoveryRecover outstanding loan amounts within the assigned timeline. Negotiate repayment plans or settlement options when required. Maintain Customer RecordsUpdate collection status, payment details, and customer responses in the system. Maintain proper documentation of recovery activities. Field VisitsVisit customer locations for payment collection or verification if necessary. Handle field recovery professionally and ethically. Customer Relationship ManagementExplain loan terms, penalties, and repayment procedures clearly. Resolve customer queries related to payments and dues. Achieve Collection TargetsMeet monthly recovery and collection targets set by the company. Reduce overdue and non-performing accounts (NPA). Compliance and Legal ProcessFollow company policies, RBI guidelines, and legal procedures during recovery. Avoid harassment or unethical recovery practices. ReportingPrepare daily/weekly recovery reports. Share updates with team leaders or managers.

Daily Tasks of a Collection ExecutiveCalling customers for pending EMI payments. Sending payment reminders. Updating recovery software/CRM. Coordinating with banks or finance teams. Conducting field visits for recovery. Preparing collection reports. Following up on broken payment promises. Apply on Kit Job: kitjob.in/job/4n072o