Distributor Service Representative (South India)

The Distributor Service Representative will provide technical assistance for our different equipment brands and deliver instructions and training to our customers and staff members. This role will receive ongoing factory training and direction to assist customers with the proper installation, service, and repair of our major equipment lines; as well as reduce warranty claims and protect the reputation of the brands. Division ECCO Supply Reporting structure Reports to: Regional Director of Sales Branch Operations, or designate Key Responsibilities General Duties: Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market Maintain good working relationship with all co-workers and ECCO employees Read and comply with ECCO’s Human Resources Policies and Procedures Read and comply with ECCO’s Health & Safety Policies and Procedures Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work Training: Work with both ECCO employees and vendors to develop training sessions to educate them on major HVAC equipment brands; as well as identify skills or knowledge gaps that need to be addressed Develop training curriculum, tests, and assignments; as well as plan and implement educational activities and events Conduct training sessions at ECCO’s Supply branches, customer’s locations, and training centers as needed Ensure supplies and resources for lectures and presentations are available Technical Support: Assist customers by phone, via email, and in-person; as well as evaluate and troubleshoot operational problems as needed Test and evaluate recent technologies Support the roll-out of new products and product lines as needed Prepare and provide product demonstrations for customers Act as a liaison between inspectors and customers in settling any potential disputes Provide specs, installation, and operations ma Apply on Kit Job: kitjob.in/job/4mbpbf