Operations Executive - Sales (Santacruz, Mumbai)

Job Description Operation Executive Brandola Role Overview This is a hybrid leadership role that combines the ground-level execution focus of an Operational Executive with the client-facing ownership of an Account Manager. Sitting between Brandola's Operations Lead and the on-ground delivery network, this role acts as the single point of accountability for assigned zones — owning client communication, project coordination, vendor execution, and end-to-end documentation. The incumbent will serve as a proactive and detail-oriented project owner, acting as the key link between clients and internal teams to ensure clarity, alignment, and smooth execution of every store from recce through to installation closure. The role calls for strong coordination instincts, mature communication, and the judgment to take ownership decisions in the absence of direct supervision. Reporting Structure Reports To: Operations Lead / Director — Operations Works Closely With: Account Manager, Logistics Manager, Customer Service Team, Design & Procurement Teams, Vendors, Store POCs, Regional Managers Interested candidates can email cvs on or whatsapp cvs on 7249472569 Department: Operations / Client Servicing Key Responsibilities1. Client Servicing & Account Coordination
- Act as the day-to-day point of contact between clients and Brandola's internal teams for updates, approvals, and clarifications.
- Support the Account Manager (and step in when required) on client communication, ensuring every request is acknowledged, tracked, and closed within agreed timelines.
- Facilitate clear and consistent communication between client stakeholders, design teams, procurement, and on-ground execution teams.
- Prepare and share store-wise installation reports, POE (Proof of Execution) documentation, and post-activity reports with the client.
- Support invoice preparation, POE collation, and final report submissions to clients in coordination with finance and CS teams. 2. Recce Coordination
- Coordinate store permissions, brief recce vendors, and ensure recce deliverables are collected within agreed timelines.
- Review recce outputs for completeness — measurements, photographs, site notes — and prepare clean, structured Recce PPTs for handover to the CS and design teams.
- Flag site-level issues, access constraints, or measurement gaps proactively so design and production are not blocked. 3. Installation Execution & Vendor Management
- Manage end-to-end PO flow with installation vendors — from issuance to closure.
- Guide vendors during installation windows, troubleshoot on-ground issues in real time, and ensure quality of execution matches the approved design intent.
- Collect site photographs, installation certificates, and PODs; prepare store-wise Installation PPTs for client and internal review.
- Follow up with vendors, partners, and on-ground teams for real-time updates and rapid issue resolution. 4. Project Tracking & Documentation
- Track project progress across all stages — recce, design, production, dispatch, and installation — and own the master project tracker for the assigned zone.
- Maintain client trackers, internal dashboards, and documentation on Google Drive and Sheets with accurate, real-time updates.
- Ensure every store has a complete documentation pack: recce certificate, production images, POD, installation photos, and signed installation certificate.
- Share daily progress updates with the Operations Lead and proactively flag delays, blockers, or risks. 5. Responsibilities
- Take ownership of zonal delivery in the absence of the Zonal Manager — making day-to-day execution decisions, prioritizing across live projects, and unblocking the team.
- Guide and review the work of junior Operational Executives where applicable, ensuring documentation standards and turnaround times are upheld.
- Represent the Operations function in internal review meetings and client check-ins when required.
- Drive process improvements — identifying recurring delays, documentation gaps, or vendor issues, and proposing corrective actions. Required Skills & Competencies
- Stakeholder coordination — comfortable managing clients, vendors, store POCs, and internal teams simultaneously without losing context.
- Client communication — clear, professional verbal and written communication; able to handle client updates, escalations, and approvals with maturity.
- Project management discipline — structured approach to tracking parallel workstreams across recce, production, logistics, and installation.
- Documentation rigor — obsessive attention to detail; ability to catch missing photos, incorrect measurements, or incomplete POE before they escalate.
- Tools fluency — strong proficiency in Microsoft PowerPoint, Excel, and Google Workspace (Sheets, Docs, Drive); able to build clean store-wise PPTs and structured trackers.
- Problem-solving — calm under pressure; able to handle vendor pushback, store-level surprises, and last-minute client changes.
- Ownership mindset — willingness to take decisions, escalate appropriately, and drive closure rather than wait for instructions.
- Time management — ability to prioritize across multiple live projects in parallel without missing deliverables. Qualifications & Experience
- Graduate in any discipline; preference for candidates with a background in Business, Operations, Retail Management, or Communications.
- 2–4 years of relevant experience in retail operations, project coordination, account management, client servicing, or visual merchandising execution.
- Prior exposure to vendor management and multi-stakeholder project delivery strongly preferred.
- Working knowledge of MS Office (PowerPoint, Excel, Word) and Google Workspace (Sheets, Docs, Drive) is essential.
- Candidates with experience supporting or deputizing for a manager-level role will be given preference. Key Performance Indicators
- Percentage of stores delivered within agreed timelines across the assigned zone.
- Client satisfaction and responsiveness — quality of communication, turnaround on approvals, and zero unaddressed escalations.
- Completeness and accuracy of project trackers, dashboards, and POE documentation.
- Quality and turnaround time of Recce PPTs, Installation PPTs, and post-activity reports.
- Zero missed documentation — every certificate, photo, and POD accounted for.
- Timely closure of vendor POs, invoices, and installation reports.
- Effectiveness in acting-manager scenarios — measured by smooth zonal delivery during the Zonal Manager's absence. Working Conditions
- Primarily office-based with periodic site visits and coordination calls outside standard hours during active dispatch and installation windows.
- Short-notice follow-ups and on-call availability may be required during peak project phases.
- Collaborative, fast-paced environment working alongside Operations, Logistics, CS, Design, and Procurement teams.
- Travel across stores and zones may be required based on project demands. Growth Path This role is designed as a stepping stone to a full Zonal Manager position. Successful incumbents will have the opportunity to take on independent zonal ownership, larger client portfolios, and team leadership responsibilities within Brandola's growing operations function. Pay: ₹30,000.00
- ₹38,000.00 per month Perks:
- Paid sick time
- Paid time off
- Provident Fund
- Work from home Work Location: In person Apply on Kit Job: kitjob.in/job/4mibbg