Customer Support Associate (West Bengal)

Location: New Town, Kolkata Shift: US Shift (8:00 pm
- 5:00 am) Employment Type: Full time

About the Role We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Resolve customer issues effectively while maintaining a high level of customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Identify customer needs and provide appropriate solutions or escalate when required
- Follow company processes, policies, and service standards
- Collaborate with internal teams to resolve complex customer concerns
- Continuously update knowledge of products, services, and processes

Required Qualifications
- Bachelor’s degree or equivalent experience
- Excellent verbal and written communication skills
- Strong problem-solving and interpersonal skills
- Basic computer proficiency and familiarity with CRM tools is a plus
- Ability to multitask and manage time effectively
- Willingness to work in shifts, if required

Preferred Skills
- Prior experience in customer service or support roles
- Ability to handle challenging customer interactions with professionalism
- Adaptability and a positive attitude in a fast-paced environment

What We Offer
- Competitive salary and performance-based incentives
- Opportunity for career growth and skill development
- Supportive and inclusive work environment Apply on Kit Job: kitjob.in/job/4laz4p