Customer Relationship Manager (West Bengal)

Customer Relationship Manager Responsibilities:
- Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly. Desired profile of the candidate
- Extensive knowledge of industry
- Proficiency in using CRM data to adjust sales and marketing campaigns
- Teamwork skills for collaborating with members of other departments
- Ability to create customer segments based on broad marketing data
- Solid problem-solving skills Candidates from Shipping and Marine or Manufacturing industries are only preferred. Apply on Kit Job: kitjob.in/job/4lwamf