Customer Support Agent For Chat Process ( Freshers are …, West Bengal

Customer Support Agent
- English/Bengali Language ABOUT US Gear Inc Now a Telus digital Company . Please visit our website for details Location: Kolkata, India Our Ideal Customer Support Agent will take responsibility for the following:
- Respond efficiently, accurately and with compassion to users who reach out to the platform to appeal a suspension on their account or device.
- Learn and utilize various tools and SOPs appropriately. Stay up-to-date with policy and process changes.
- Follow up for more information to resolve the users issue and explain possible solutions to ensure our users feel supported and valued. Expectations:
- B2 English level required (Able to understand/read documents).
- Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
- Experience with handling highly sensitive customer issues and de-escalating
- Proficiency with computers, CRM software, and strong typing skills.
- First-class time management and decision-making skills.
- New graduates are welcome.
- Being able to start working immediately is a solid plus. Working time:
- Rotational Shift
- Able to work during Indian Public Holidays as requested. Apply on Kit Job: kitjob.in/job/4m0yi0