Service Reliability Engineer (West Bengal)

Service Reliability Engineer Job Req ID 52856 Posting Date 11 Nov 2025 Function Engineering Unit Business Location PLOT NO II F 1 BLOCK II F RA Kolkata India Salary competitive Job Req ID Posting Date Function Location Salary Why this job matters The Network Technician 3 assists in the delivery of hardware configuration and fiber connectivity of interdependent scaling projects across several client locations What you ll be doing 1 Delivers critical customer technical support for network hardware and infrastructure development 2 Executes across technical areas including systems requirements data analysis engineering systems design systems development computer programming systems testing and deployment quality assurance configuration management and systems documentation 3 Analyses user interfaces maintains network hardware and software performance tuning analyses workload and computer usage maintains interfaces with outside systems and analyses proposed system modifications and upgrades 4 Defines the problem and develops system requirements and specifications 5 Prepares required documentation including program-level and user-level documentation enhances existing software systems 6 Manages work and priorities through ticketing system and workflow 7 Collaborates with various stakeholders to remove project obstacles 8 Troubleshoots networking routing and interconnectivity issues including troubleshooting of network device configuration and low to mid-level application interaction 9 Participates in the migration basic configuration and rollout of new or upgraded hardware 10 Delivers support to include project management tasks meeting facilitation and ad hoc duties as needed 11 Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team The skills you ll need Troubleshooting Customer Service Escalation Management Continuous Improvement Vendor Management Network Delivery Network Security Network Testing Network Configuration Technical Documentation Network Integration Network Implementation Requirements Management Incident Management Event Planning Decision Making Growth Mindset Inclusive LeadershipOur leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate robust commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best With over 175 years of heritage BT is now the flagship business brand of BT Group We ve brought together our best people and capabilities into a B2B powerhouse serving 1 2 million business customers internationally We re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes from big household names and government departments right through to sole traders and new start-ups But it s not just the technology that matters it s what it can do to help them build stronger smarter more secure businesses We value diversity and inclusion and believe in making a positive impact We connect for good by championing digital inclusion and equipping people businesses and communities with digital skills to thrive As a member of our team you will be part of an organisation that celebrates difference fosters innovation and provides you with opportunities to be your best With millions of businesses relying on us daily joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society A FEW POINTS TO NOTE Although these roles are listed as full-time if you re a job share partnership work reduced hours or any other way of working flexibly please still get in touch We will also offer reasonable adjustments for the selection process if required so please do not hesitate to inform us DON T MEET EVERY SINGLE REQUIREMENT Studies have shown that women and people who are disabled LGBTQ neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria We re committed to building a diverse inclusive and authentic workplace where everyone can be their best so if you re excited about this role but your past experience doesn t align perfectly with every requirement on the please apply anyway
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