Linux Support Engineer / VoIP Support Executive (West Bengal)

Join Our Growing Tech Team! We are looking for a Linux Support Engineer / VoIP Support Executive who is eager to learn, solve technical issues and work with real-world telecom and call center systems. If you have basic Linux knowledge, good communication skills and an interest in VoIP or networking, this role can be a great opportunity to grow your career in a rapid-growing technology company. Freshers with good Linux knowledge and strong learning ability can also apply. What Youll Do?
- Provide technical support to customers using our contact center dialer solutions
- Troubleshoot issues related to:
- SIP registrations
- Call failures & audio issues
- Dialer campaigns & agent login problems
- Monitor Linux servers and system performance
- Analyze logs and identify issues proactively
- Coordinate with internal technical teams for issue resolution
- Maintain support tickets and update incident reports
- Help customers professionally in live production environments Skills We’re Looking For Required:
- Basic Linux knowledge (Ubuntu/CentOS)
- Familiarity with Linux commands and log checking
- Good communication and customer handling skills
- Problem-solving mindset and willingness to learn Preferred (Not Mandatory):
- Basic understanding of VoIP concepts (SIP, RTP, codecs)
- Knowledge of networking basics
- Experience with Asterisk, VICIdial, or FreeSWITCH
- Previous technical support or BPO support experience Why Join Us?
- Work on real-time VoIP and telecom infrastructure
- Hands-on exposure to large-scale dialing systems
- Learning and growth opportunities in Linux & VoIP technologies
- Friendly and supportive work culture
- Opportunity to grow into senior technical roles Experience
- Linux: 1 year preferred
- Freshers with strong technical interest may also apply Benefits
- Flexible schedule
- Career growth opportunities
- Practical hands-on learning environment Apply now and grow your career with us!! Apply on Kit Job: kitjob.in/job/4mld2w