Customer Support Associate (West Bengal)

Overview The Customer Service Associate will be responsible for managing customer communications across phone WhatsApp and social media channels The role demands strong communication skills patience and a customer-centric attitude to ensure every client receives prompt and professional service Key Responsibilities Attend customer calls on the official company phone and provide courteous efficient assistance Listen patiently to customer queries and address them with professionalism and empathy Manage dissatisfied customers tactfully de-escalating issues and ensuring a positive service recovery Assist customers in placing orders and navigating the company s mobile application Coordinate with the sales team to investigate issues and provide timely satisfactory resolutions Monitor and promptly respond to customer queries received via WhatsApp and the company s official social media handles Ensure all customer queries are acknowledged and resolved in a timely manner no inquiry should go unanswered Maintain a structured tracker recording customer details issues raised and resolutions provided Contact customers providing 4-star or below reviews understand their concerns offer resolutions and encourage them to revise their feedback to a 5-star rating Qualifications Skills Excellent verbal and written communication skills Solid problem-solving and conflict-resolution abilities Proficiency in handling customer communication tools calls WhatsApp CRM and social media Patience empathy and a positive attitude towards customer service Prior experience in a customer support or client relations role preferred Timing 11 am to 9 pm One Rotational Weekly Off Job Types Full-time Permanent Pay 18 000 00
- 22 000 00 per month Benefits Provident Fund Work Location In person Apply on Kit Job: kitjob.in/job/4n23w3