Urgent Hiring For Trainer - BPO Operations (West Bengal)

Essential Duties and Responsibilities:
• Train current hire trainees on process and bring them up to the expected benchmark before they hit the floor
• Provide support on floor to On Job Training associates
• Maintain the version control document for the respective up to date updated process and product.
• Responsible for completing the training within the defined time frame
• Conducting refresher training program based on the training need analysis shared by the Transactional Quality team
• Facilitate knowledge sharing and capture within and across teams
• Evaluation of training for the teams and generating training needs
• Maintain and share timely reports to the stakeholders
• Capable of auditing calls and taking actions accordingly
• Conduct process knowledge tests and bridging the gaps with respect to the process
• Should conduct employee engagement activities related to training Essential Skills:
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Excellent computer proficiency (MS Office Word, Excel and Outlook)
• Should have strong analytical, interpersonal skills.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Education & Experience:
• Graduation mandatory
• 3+ years of experience in BPO industry, and at least 1 year of experience as a Trainer in healthcare Interested candidates can send resume on WhatsApp 8639839227 Apply on Kit Job: kitjob.in/job/4na2db