RTR- Assistant Manager / Manager (West Bengal)

Key Responsibilities:
- 10+ years of experience RTR Record to Report, General Ledger end-to-end processes related to Finance & Accounting
- These would include General Accounting (Record to Report, Accounts Receivable, Accounts Payable management)
- Experience in ERPs and sourcing / Procurement Tools and Digital technologies
- Managed end-to-end service delivery operations, ensuring high availability, operational efficiency, and seamless support across multiple customer accounts
- Owned SLA governance and customer satisfaction metrics by monitoring performance indicators, resolving escalations, and driving continuous service improvements
- Implemented proactive service quality controls through effective change management, risk assessment, and acceptance-into-service procedures
- Prepared and presented program metrics, dashboards, and governance reports aligned with the defined communication and reporting plans
- Conducted comprehensive reviews of project and program plans, covering scope, timelines, deliverables, resource allocation, and cost optimization
- Ensured adherence to Quality Management Systems (QMS) and delivery excellence standards across all operational and transformation initiatives
- Collaborated with customer finance and technology stakeholders to define strategic roadmaps and recommend scalable operational and digital solutions
- Led transformation and automation initiatives by aligning operational processes with emerging tools, technologies, and best practices
- Facilitated effective coordination and communication between onsite, offshore, and customer teams to ensure smooth execution and stakeholder alignment
- Supported planning and successful delivery of transformation programs through analysis, process optimization, and implementation of measurable business improvements Contact Person- saravanan P Email id- Apply on Kit Job: kitjob.in/job/4na3yj