Patient Care Coordinator (West Bengal)

Job Description: Patient Care Coordinators (Male Candidates Preferred) Location: Kolkata, India Reports to: Centre Head / Centre Manager About MaxPetZ India MaxPetZ is Indias leading chain of multi-specialty veterinary hospitals. We blend state-of-the-art medical technology with a personal touch to ensure every pet is treated like family. Our mission is to provide Compassion, Trust, and Care through a "Patient First" approach. Role Purpose The Patient Care Coordinator (PCC) plays a vital role in delivering exceptional client service and supporting the smooth operation of a veterinary hospital. This position involves serving as the primary point of contact for clients, managing administrative tasks, and facilitating communication between clients, veterinarians, and staff to ensure high-quality patient care. The PCC must thrive in a fast-paced environment, handling multiple interruptions while maintaining a warm, qualified demeanour and a passion for animal welfare. Key Responsibilities
- Schedule Management and Coordination: Manage the veterinarian's calendar, including scheduling appointments, surgeries, consultations, and follow-ups; coordinate with clients, staff, and external parties to optimize time slots and minimize conflicts; prepare daily agendas and remind the veterinarian of upcoming commitments.
- Client Communication and Support: Serve as the primary liaison for the veterinarian's clients, handling inquiries via phone, email, and in-person; Answer incoming calls with proper etiquette, providing knowledgeable advice on animal care, hospital services, fees, and treatment options while directing complex queries to veterinarians or managers. recognize emergency cases and follow protocols for immediate referrals
- Client Relations and Hospitality: Greet clients and patients warmly upon arrival, using names to personalize interactions; Admit and check out patients, completing required forms (e.g., new client forms, vaccination histories); and create a welcoming atmosphere to make pets feel comfortable.
- Administrative and Record-keeping: Update client files and patient records accurately; scan documents; manage emails, faxes, and correspondence (e.g., sympathy cards, recalls, surgery confirmations); prepare health certificates and process returned mail; input all client communications into practice management software.
- Financial Duties: Process payments (cash, checks, credit cards) accurately; outline costs and fees positively while upholding hospital payment policies.
- Facility and Team Support: Maintain a clean, organized front office and public areas (e.g., restocking displays, taking out trash); assist with training new staff; support veterinarians on miscellaneous tasks; participate in staff meetings and continuing education.
- Other Duties: Open and close the practice following established procedures; handle deviations or unfamiliar situations by consulting supervisors; perform additional tasks as assigned to support hospital operations.
- OPD & IPD supervision and handling Help desk/Reception when required
- Coordinate Home Visits with the appropriate departments
- Deliver Medicine Role & responsibilities Preferred candidate profile : Candidate must be Pet-Friendly and very good in communication (English, Hindi & Bengali Languages). There will Shift working as the Veterinary Clinic will run 24x7Role & responsibilities. Male candidates preferred. Apply on Kit Job: kitjob.in/job/4ndpxm