Technical Support Associate(Voice)-HR Praity (West Bengal)

- Handle inbound/outbound calls from international customers and provide technical assistance on products or services.
- Diagnose, troubleshoot, and resolve technical issues related to software, hardware, or connectivity in a timely manner.
- Guide customers stepbystep to fix issues while ensuring a positive customer experience.
- Log and document issues, resolutions, and followups accurately in the ticketing/CRM system.
- Escalate complex or unresolved issues to higher-level technical teams as per SOPs.
- Adhere to quality standards, compliance requirements, and international customer service protocols.
- Maintain transparent communication, active listening, and professional etiquette during all customer interactions. Apply on Kit Job: kitjob.in/job/4ndq57