Senior Customer Service Executive - Field Operations (West …, West Bengal

To implement the organization s health safety management system.
- Implementation and monitoring the Occupational Health Safety Policy, HS Management System implementation, Standards Programs and Procedures. Support the business to implement the same.
- Conducting internal trainings. Lead in-house training programs with managers and employees on health and safety issues and associated risks.
- Investigating and reporting any health safety incident. Conducting Root Cause Analysis and recommending appropriate Corrective Preventive Action/s.
- Conducting safety Audits and analysis of reports.
- Analysis of safety automation reports
- Coordinating and overseeing any health and safety audit of the workplace by any external agency/consultant.
- Develop Health and Safety awareness and driving cooperative efforts on safety implementation.
- Collating HS related MIS and communication with key stake holders.
- Coordination with customer , Handle customer reviews and escalations.
- 5/6 years plus experience
- at least 3 to 4 years as a lead safety in a large/multi locational organization. Candidates with Telecom industry experience will have preference.
- Excellent communication skills (oral and written) and interpersonal skills.
- Investigative, Analytical and problem solving skills.
- Good team player and ability to drive projects with cross functional teams.
- Ability to build strong working relationships
- across organization levels.
- Requires communication with local population (contract workers) in regional language.
- Customer interaction skills. Apply on Kit Job: kitjob.in/job/4n5mdw