Customer Support Specialist (West Bengal)

JD for Ecommerce Domestic process. Greetings Kolkata! Join Our Team! Teleperformance welcomes you to be a part of our agile team! Job Role: Customer Care Executive (Domestic process, Inbound) Location: Kolkata, Salt Lake sector v Job Type: Full-time (Work From Office) About the Role: We are seeking enthusiastic and customer-focused individuals to join our team as Customer Care Executives. As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients via inbound calls/chats and handle escalation cases. Responsibilities: Handling customer inquiries and resolving issues via calls and chats Providing product/service information to customers Meeting and exceeding customer satisfaction targets Maintaining accurate records of customer interactions Collaborating with team members to achieve team goals Requirements: Minimum 12th pass qualification Fresher and experienced both can apply Excellent communication and interpersonal skill in English. Comfortable in hardcore night shift & 24*7 rotational shift timing. Shifts: 24*7 (rotational) shift timings 9.5 hours rotational shifts, including night shifts 5 days working -2 days rotational week-off Transportation: One-sided pickup or drop for odd hour shifts Salary: For English: 19kCTC 15k in hand For Hindi: 14kCTC 11k in hand Interview Rounds 1) HR round 2) Operation round 3) Assessment round We look forward to welcoming you! Apply on Kit Job: kitjob.in/job/4n9pl0