Front Office Manager (Bareilly)

1. Guest Service Management
- Welcome and assist guests professionally.
- Ensure quick check-in and check-out procedures.
- Handle guest complaints and resolve issues politely.
- Maintain high guest satisfaction. 1. Staff Supervision
- Supervise front office staff, receptionists, bell desk, and concierge.
- Prepare duty rosters and shift schedules.
- Train new employees on hotel procedures and customer service.
- Monitor staff grooming and discipline. 1. Reservation &
- Room Management
- Monitor room reservations and room availability.
- Coordinate with housekeeping for room status updates.
- Ensure proper room allocation according to guest requirements. 1. Billing &
- Cash Handling
- Verify guest bills and payment procedures.
- Monitor cash transactions and night audit reports.
- Ensure accurate posting of room charges and other services. 1. Coordination with Other Departments
- Coordinate with housekeeping, sales, maintenance, and food & beverage departments.
- Ensure smooth communication between departments for guest requests. 1. Reports &
- Administration
- Prepare daily occupancy and revenue reports.
- Maintain guest records and registration details.
- Ensure compliance with hotel policies and SOPs. 1. Sales &
- Revenue Support
- Upsell room categories and hotel services.
- Handle VIP guests and corporate clients professionally.
- Support management in achieving revenue targets. 1. Safety &
- Security
- Ensure guest safety and confidentiality.
- Follow emergency and fire safety procedures.
- Monitor lobby activities and suspicious behavior. Skills Required
- Good communication skills
- Leadership and team management
- Problem-solving ability
- Computer knowledge (PMS software)
- Customer service attitude
- Time management Qualification
- Degree/Diploma in Hotel Management or Hospitality
- Experience in front office operations preferred Reporting Structure Usually reports to
- Rooms Division Manager
- General Manager Supervises
- Front Desk Associates
- Guest Relation Executives
- Bell Desk Staff
- Reservation Staff Pay: ₹40,000.00
- ₹45,000.00 per month Advantages
- Food provided
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4muwem