Assistant Manager - Operations and Servi... (Bareilly)

JOB DESCRIPTIONJob Purpose "This position is open with Bajaj Finance Ltd."
- Daily Monitoring of QC & other processes at LBO end.
- Disbursement processing on Finnone & SFDC for Consumer products. Duties and ResponsibilitiesPRINCIPAL ACCOUNTABILITIES (Accountabilities associated with the job)
- Disbursement/Functional Accountabilities
- Disbursement processing on Finnone & SFDC for Consumer products.
- Should be able to handle and manage partners for various processes.
- Utilization of HC available at Vendor to get maximum productivity.
- Additional Accountabilities
- Making follow-up with internal stakeholders such as Sales, IT, and Product for resolution of any issues faced while processing.
- Responsible for maintaining accuracy for processed cases.
- Preparation of daily report & circulation with stakeholders. MAJOR CHALLENGES (Challenges faced on an ongoing basis in carrying out the job)
- Partner/Vendor Management
- Responsible for managing all the activities at partner end along with process/accuracy, etc.
- Volume Uncertainty
- Unexpected volume increases due to process changes, addition of new products, communication triggered from various departments, etc.
- System Related Issues
- Issues faced while processing cases in various systems. DECISIONS (Key decisions taken by job holder at his/her end)
- HC Utilization
- Deciding how and when to utilize the users depending on the volume of various processes.
- Training
- User to take decisions on training/retraining based on accuracy. INTERACTIONS (Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job) Internal Clients Roles you need to interact with inside the organization to enable success in your day-to-day work:
- Business/Product Team
- For processing of cases, pendency, hold reduction, etc.
- IT Team
- For any issues being faced, ID creations, recent improvements, etc.
- Branch Ops
- To discuss process changes, feedback from branch, clearance of pending cases.
- PMO Team
- To work on new system-related improvements. To work on new data provided for checking, etc. External Clients Roles you need to interact with outside the organization to enable success in your day-to-day work:
- Vendor (Cogent) DIMENSIONS (Key numerical data which will reflect the scope and scale of activities concerning this job) Financial Dimensions (These should be quantifiable numerical amounts):
- Productivity per associate.
- Utilization of capacity at partner end.
- Maintain accuracy of cases processed by partner users. Other Dimensions (Significant volume dimensions associated with the job):
- Total Team Size: 6 (including self and manager).
- Number of Direct Reports: 0.
- Number of Indirect Reports: 0.
- Number of Outsourced Employees: 200-250 (at Cogent).
- Number of Locations: 1 (Bareilly).
- Number of Products: B2B & B2C. Required Qualifications and ExperienceSKILLS AND KNOWLEDGE (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent) Educational Qualifications
- a) Graduate.
- b) Min of 6 years of relevant work experience. Locations BASIC SECTION Job Level: GB02 Job Title: Assistant Manager
- Operations And Service, Wheels Operations, Tractor Job Location Country: India State: MAHARASHTRA Region: West City: Nashik Location Name: Nashik Tier: Tier 2 Apply on Kit Job: kitjob.in/job/4n29tp