Customer support Blended (Bellandur)

We are hiring Customer Support Executives for a reputed global company Alorica. The role involves handling customer interactions through calls, chats, and emails, ensuring smooth issue resolution and excellent customer experience. Key Responsibilities Handle customer queries via voice, chat, and email support Manage customer cases through CRM portals and assigned queues Resolve issues professionally and escalate complex cases when required Provide accurate information and maintain customer records Meet productivity, quality, and SLA targets Troubleshoot customer concerns and provide timely resolutions Maintain empathy and deliver excellent customer service experience Document incidents, update reports, and coordinate with internal teams Eligibility Requirements ✅ Freshers & Experienced candidates can apply✅ Any Graduation / Undergraduate eligible✅ Valuable English communication skills required✅ Basic computer knowledge preferred✅ Flexible to work in Voice / Non-Voice / Blended process✅ Willing to work in rotational shifts Job Details Location: Bengaluru – Ecospace, Bellandur Permanent Role 5 Days Working 2-Way Cab Facility Virtual Interview Salary Package (CTC) Freshers: ₹3,90,000 per annum Experienced: ₹4,60,000 per annum (Based on experience Job Type: Full-time Pay: ₹390,000.00
- ₹460,000.00 per year Benefits
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule Work Location: In person Apply on Kit Job: kitjob.in/job/4l9t5r