Customer Support Associate (Bellandur)

Location: Bengaluru – Ecospace, Bellandur Permanent Job 5 Days Working 2-Way Cab Facility Virtual Interviews Note: Freshers should be flexible to work in any role as per business project availability. Job Responsibilities Handle incoming email, chat, or call activities and complete assigned tasks through CRM portals and queues Triage incoming cases received by CRM, prioritize and assign based on category Offer case acknowledgment and expectations to customers Provide application support by creating cases, conducting initial discovery, documenting issues, and escalating when necessary Adhere to established SLAs and productivity/performance goals Deliver world-class customer support in accordance with company valuesPerform database searches Gain understanding of the product line and role responsibilitiesRemain empathetic and focused on resolving customer issues Discuss trouble-ticket activities and incidents with team management Type incident notes, compile reports, and troubleshoot help desk incidents to resolutionHandle high workloads while managing customer expectations Pay: ₹25,000.00
- ₹40,000.00 per month Advantages:
- Commuter assistance
- Food provided
- Health insurance
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4lhf2h