Technical Account Manager (Bellandur)

The Role:

You own the technical success of Cashfree Payment’s largest merchants from first scoping call to scaled production. You're the person, merchant CTOs call when something matters and the person internal teams trust to bring order to complex, high-stakes integrations.

This role sits where engineering depth meets executive presence. You'll debug an API edge case before lunch and align a merchant's leadership on go-live readiness after it.

What You'll Own:

* Enterprise implementations, end-to-end: Scope, plan, integrate, launch, stabilize. You own the timeline, the risks, and the outcome.

* Technical relationship: You're the primary point of contact for merchant engineering, product and business stakeholders. You translate payment infrastructure into solutions that fit their architecture, growth stage and risk posture, not a standard playbook.

* Program rigor: Project plans with real dependencies. Risks surfaced before they bite. Internal coordination across Product, Engineering, Risk, Ops and Support to keep delivery on track.

* Integration health, post go-live: Monitor transaction performance and success rates proactively. Spot optimization opportunities before they become incidents and own resolution when they do.

* Escalations: You lead the response end-to-end. Root cause, stakeholder comms and resolution. Merchants walk away with the issue fixed and their confidence intact.

* The merchant signal loop: Patterns you see in the field, friction points, gaps, recurring asks They become structured inputs into the product roadmap.

* Launch readiness for high-stakes go-lives: Scale tests, production readiness reviews, white-glove support during peak windows.

* Solutioning from use case, not catalog: You start with the merchant's business model and work backwards, mapping their use case to the right mix of Cashfree products, not the full suite.

* SLA-grade resolution: When merchant revenue is on the line, you operate to stringent SLAs, coordinating engi Apply on Kit Job: kitjob.in/job/4lpcke