Technical Account Manager Bellandur

The Role:

You own the technical success of Cashfree Payment’s largest merchants from first

scoping call to scaled production. You're the person, merchant CTOs call when

something matters and the person internal teams trust to bring order to complex,

high-stakes integrations.

This role sits where engineering depth meets executive presence. You'll debug an

API edge case before lunch and align a merchant's leadership on go-live

readiness after it.

What You'll Own:

Enterprise implementations, end-to-end: Scope, plan, integrate, launch,

stabilize. You own the timeline, the risks, and the outcome.

Technical relationship: You're the primary point of contact for merchant

engineering, product and business stakeholders. You translate payment

infrastructure into solutions that fit their architecture, growth stage and

risk posture, not a standard playbook.

Program rigor: Project plans with real dependencies. Risks surfaced before

they bite. Internal coordination across Product, Engineering, Risk, Ops and

Support to keep delivery on track.

Integration health, post go-live: Monitor transaction performance and success

rates proactively. Spot optimization opportunities before they become

incidents and own resolution when they do.

Escalations: You lead the response end-to-end. Root cause, stakeholder comms

and resolution. Merchants walk away with the issue fixed and their confidence

intact.

The merchant signal loop: Patterns you see in the field, friction points,

gaps, recurring asks They become structured inputs into the product roadmap.

Launch readiness for high-stakes go-lives: Scale tests, production readiness

reviews, white-glove support during peak windows.

Solutioning from use case, not catalog: You start with the merchant's

business model and work backwards, mapping their use case to the right mix of

Cashfree products, not the full suite.

SLA-grade resolution: When merchant revenue is on the line, you operate to

stringent SLAs, coordinating engi Apply on Kit Job: kitjob.in/job/4lyj3k