IT Support Engineer (Bellandur)

POSITION DESCRIPTION The IT Support Engineer will be responsible for providing technical support for the contact center environment, ensuring high availability of dialer systems, VoIP infrastructure, and end-user systems. The role requires quick troubleshooting and resolution of issues impacting calling operations, agent productivity, and system uptime. KEY RESPONSIBILITIES ● Provide L1 support for contact center operations (Dialers, VoIP, CRM access) ● Troubleshoot call connectivity issues, voice quality, and login problems ● Support and maintain SIP/PRI lines and VoIP infrastructure ● Monitor system performance to ensure maximum uptime during operational hours ● Install, configure, and maintain desktops, headsets, and softphone applications ● Coordinate with telecom vendors and service providers for issue resolution ● Assist agents and team leaders with real-time issue resolution during shifts ● Escalate critical issues promptly and follow through to closure REQUIRED SKILLS AND QUALIFICATIONS ● Strong troubleshooting skills in hardware, software, and networking ● Hands-on experience with Windows OS and basic system configurations ● Basic understanding of networking (IP, DNS, LAN/WAN, routers, switches) ● Good understanding of VoIP, SIP, and call flow concepts ● Ability to handle high-pressure situations in a live operations setting ● Strong communication and user support skills ● Minimum 1-2 year experience in IT Support / Helpdesk / Contact Center IT PREFERRED / ADVANTAGE SKILLS ● Experience with dialer platforms. ● Knowledge of call routing, CLI/DID issues, and telecom troubleshooting ● Familiarity with CRM tools used in contact centers ● Exposure to monitoring tools and basic server checks PREFERRED QUALIFICATIONS ● IT certifications such as CompTIA A+, Network+ (N+), or equivalent will be an added advantage. ● Diploma or Bachelor’s degree in IT, Computer Science, or a related field (preferred). Job Type: Full-time Pay: ₹20,000.00
- ₹35,000.00 per month Benefits:
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund Work Location: In person Apply on Kit Job: kitjob.in/job/4n0uou