Store Manager (Varanasi)

Job Purpose Manages the Store P&L; and driving sales through productive store operations, customer service delivery, motivation and retention of store personnel and adherence to company norms. Education Qualifications Graduation/ Post Graduation Key Responsibilities
- Set store sales plans and quotas aligned with business objectives.
- Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
- Implement production, productivity, quality, and customer service standards.
- Recommend product lines and ensure appropriate merchandise mix.
- Drive sales, margin, shrink control, inventory management and cost optimization.
- Manage commercials and statutory compliance.
- Manage performance and foster teamwork among store staff.
- Identify and develop talent for critical positions.
- Address customer feedback to improve service and processes.
- Stay updated on competition and manage customer escalations.
- Drive local events and promotions as per marketing calendar.
- Promote a "Customer Obsessed Culture" to prioritize customer centricity. Key Performance Indicators
- Business Management: Gross Margin, SOH Segment & Brand mix
- Discount Management
- Brand share
- Finance
- Paper/card VM Implementation.
- Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
- Customer Experience
- VOC
- Participation, score, SQA, complaints, Loyalty cards.
- People Management.
- Business Acumen
- profitability, Competition.
- Jio Business
- Activations, Recharges, CAF Rejections Job Requirements 1. Functional Competencies
- Operational Effectiveness
- Finance Management
- Analysis and Problem Solving
- Results Orientation 2. Behavioural Competencies
- Self-Development
- Emotional Intelligence
- Customer Service Orientation
- People Management
- Communication Teamwork and Collaboration Apply on Kit Job: kitjob.in/job/4lu31n