Lead Technical Support Engineer (Varanasi)

What we do? At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities secure. For over 24 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems. Location
- Indore/Noida Roles and Responsibilities:
- Identify Hardware and Software requirements related to Product Implementation.
- Keep yourself updated with latest trends in Hardware and Software Infrastructure.
- Design highly available product deployment architecture, networking architecture and storage architecture, virtualization architecture.
- Design network security as per the requirement of customer.
- Design and deploy Hardware, Software and Application monitoring tools.
- Use automation for deployments and system upgrades.
- Diagnose customer reported problems or configuration issues and recommend possible solutions within agreed SLAs.
- Provide technical reviews of user documentation, product requirements documents, product videos and other functional specifications.
- Assist with knowledge-sharing initiatives as well as product release training and documentation.
- Participate in design reviews of HLDs and LLDs with Customers. Requirements
- 9 to 11 years of experience in the role of Software and Hardware Infrastructure implementation and support.
- BE (IT/Computers), MCA Apply on Kit Job: kitjob.in/job/4muk8z