Customer Support Executive (CSE) (Bhiwandi)

Customer Support Executive Job Summary We are looking for a customer-focused and proactive Customer Support Executive to handle customer inquiries, resolve complaints, and ensure a positive customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a professional attitude. Key Responsibilities
- Respond to customer queries via phone, email, chat, or social media.
- Resolve customer complaints efficiently and professionally.
- Provide accurate information about products, services, and company policies.
- Maintain records of customer interactions and transactions.
- Escalate complex issues to the concerned department when necessary.
- Follow up with customers to ensure issue resolution and satisfaction.
- Meet customer service targets and KPIs.
- Build and maintain strong customer relationships. Required Skills:
- Excellent verbal and written communication skills.
- Good problem-solving and interpersonal skills.
- Ability to handle pressure and manage multiple tasks.
- Basic computer knowledge and familiarity with CRM software.
- Patience, empathy, and a customer-oriented mindset. Qualifications:
- Bachelor’s degree in any discipline (preferred).
- Previous experience in customer service/support is an advantage.
- Freshers with valuable communication skills may also apply. Preferred Qualities:
- Positive attitude and teamwork skills.
- Robust listening abilities.
- Time management and organizational skills. Salary: Depends on experience and company standards. Work Location: Bhiwandi, Thane Pay: ₹25,000.00
- ₹300,000.00 per month Work Location: In person Apply on Kit Job: kitjob.in/job/4mv71d