Service Manager (Bilaspur)

We are looking a good candidate Skilled Required Diploma B Tech B E in Electrical Electronics Mechatronics or Automobile Engineering Strong knowledge of construction and heavy equipment excavators loaders forklifts electrical diesel vehicles etc Ability to handle customer complaints professionally and provide effective resolutions Ensuring after-sales support aligns with customer satisfaction targets Leading and supervising a team of service engineers technicians and support staff Delegation monitoring and performance management of the service team Service planning scheduling and ensuring minimal downtime Knowledge of warranty claims service contracts and AMC handling Inventory coordination with parts and store in-charge Solid communication negotiation and problem-solving ability Report preparation and MIS submission to management Knowledge of budgeting cost control and revenue generation through service Understanding of service profitability and cost management Responsibilities
- Managing service team members to meet the company s goals including delegating and directing tasks monitoring the progress of after sales service and resolving potential issues in the department Recruit train and motivate team members to work with greater efficiency and ensure they feel comfortable in the working environment Handling complaints and concerns of clients and customers and creating long-lasting professional relationships Assisting with administrative tasks that can include creating and managing invoices taking orders and handling inventory Keeping a professional voice and manner at all times to represent the company properly Developing service procedures policies and standards and coming up with new ideas for improving customer service goals and missions Advising clients or management on recommended equipment servicing and maintenance schedules Maintaining strong connections with manufacturers dealers and sales representatives Monitoring analyzing and reporting the department s results Keeping track of the industry regulations restrictions and laws ensuring that the company complies with all of them and follows innovations and trends Job Type Full-time Pay 45 000 00
- 50 000 00 per month Work Location In person Apply on Kit Job: kitjob.in/job/4mcozk