Technical Support Lead, Borivali

Lead Support Engineer (Monitoring&IT Operations) Experience - 5-8 years Notice Period - Immediate Joiner Fully Remote as a permanent employee Overview We are looking for a Lead Support Engineer with 6-8 years of experience to lead. Required Skills&Qualifications Experience: 5–8 years of experience in a 24/7 NOC, Operations Center, or Enterprise Service Desk environment. Technical Proficiency: SolarWinds: Deep familiarity with monitoring nodes, applications, network paths, and interpreting complex alerts. Azure Monitor&App Insights: Ability to run basic Kusto Query Language (KQL) queries, analyze application dependency maps, and trace transaction failures. Elastic/Kibana: Skill in building basic search queries, filtering logs, and customizing dashboards to isolate root causes. ITSM&ITIL: Strong operational knowledge of ManageEngine ITSM. Solid understanding of Incident, Problem, and Change Management workflows. Soft Skills: Strong ownership under pressure, excellent communication skills for stakeholder updates during major incidents, and a process-oriented mindset. Shift Work: Flexibility to work in a 24/7 rotational shift model.Fully Remote Preferred Qualifications ITIL v4 Foundation or Specialist certification. Microsoft Certified: Azure Fundamentals (AZ-900) or Azure Administrator (AZ-104). Experience with automation scripting (PowerShell, Python, or Bash) to automate routine L1 health checks.