Customer Support Associate (CSA) – Chat Support for BPO …, Malad

Job Title: Customer Support Associate (CSA) Shift : Rotational shift
- 24*7 Working: 5 days a week | Any 2 days off Qualifications
- Graduate in any discipline (Freshers can apply)
- Undergraduates with minimum 2 years of customer service experience may also apply. Job Overview: We are hiring customer-focused individuals for our Chat Support process. The role involves handling customer queries through web chat and emails, resolving concerns, providing accurate information, and ensuring a positive customer experience. Job Overview for chat Ø Responds to queries from customer through chat to answer queries / inquiries, provide information and handle complaints regarding the organization’s products or services. Ø Understands customer query and responds to it ensuring that all queries / concerns are answered via web chat. Ø Update account information and performs general maintenance upon customers’ request. Ø Understands customer’s latent needs and maximizes opportunities to promote relevant products and services. Ø Guides the customer to relevant web pages in the client website that offer the information they seek, if appropriate. Ø Exhibits promptness and politeness using the appropriate language while answering customer queries. Ø Target Oriented
- Works efficiently towards achieving the SLA based on the process requirement and meets the specified quality standards. Ø Ability to handle multiple tasks simultaneously with ability to prioritize while providing exceptional Customer service Ø Maintains data confidentiality and adheres to information security and compliance norms laid out. Key Performance Indicators Ø Average Response Time Ø First Call Resolution Ø Customer Satisfaction Ø Net Promoter Score Key Skills Pay: ₹277,000.00
- ₹326,000.00 per year Work Location: In person Apply on Kit Job: kitjob.in/job/4m5hht