Customer Support Associate Csa – Chat Support For Bpo Malad

Job Title: Customer Support Associate (CSA)

Shift : Rotational shift
- 24*7

Working: 5 days a week | Any 2 days off

Qualifications: Graduate in any discipline (Freshers can apply) Undergraduates with minimum 2 years of customer service experience may also apply.

Job Overview:

We are hiring customer-focused individuals for our Chat Support process. The role involves handling customer queries through web chat and emails, resolving concerns, providing accurate information, and ensuring a positive customer experience.

Job Overview for chat

Ø Responds to queries from customer through chat to answer queries / inquiries,

provide information

and handle complaints regarding the organization’s products or services.

Ø Understands customer query and responds to it ensuring that all queries / concerns

are answered via

web chat.

Ø Update account information and performs general maintenance upon customers’

request.

Ø Understands customer’s latent needs and maximizes opportunities to promote

relevant products and

services.

Ø Guides the customer to relevant web pages in the client website that offer the

information they seek,

if appropriate.

Ø Exhibits promptness and politeness using the appropriate language while answering

customer queries.

Ø Target Oriented
- Works efficiently towards achieving the SLA based on the process

requirement and

meets the specified quality standards.

Ø Ability to handle multiple tasks simultaneously with ability to prioritize while providing

exceptional

Customer service

Ø Maintains data confidentiality and adheres to information security and compliance

norms laid out.

Key Performance Indicators

Ø Average Response Time

Ø First Call Resolution

Ø Customer Satisfaction

Ø Net Promoter Score

Key Skills

Pay: ₹277,000.00
- ₹326,000.00 per year

Work Location: In person Apply on Kit Job: kitjob.in/job/4mg8h1